Frequently Asked Questions

Support is included in the software subscription, giving you access to real, U.S.-based employees via phone, email, and web 24 hours a day, 7 days a week.

Like support, software updates and new feature releases are included in the software subscription, so you’ll always have the most up-to-date software and newest features powering your restaurant.

We are dedicated to our customers success, and want to provide the easiest transition and best possible go-live experience. We charge for implementation in order to provide a customized experience that will ensure your restaurant's success.

Certain hardware is compatible with AB POS, but we strongly advise against using your own hardware even if it is compatible.

We recommend against using your own hardware as it prevents us from ensuring your success, as we cease supporting any equipment not purchased through AB POS.

We don’t simply ship out hardware, we spend time configuring each device so it is optimized for the AB POS setup.